The Impact of Privacy Concerns on Online Purchasing Behaviour: Contributions to an Integrative Model
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Data
2014
Autores
Fortes, Nuno
Rita, Paulo
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Resumo
This study aims to analyse how privacy concerns about the Internet has an impact on the consumer's intention to make online purchases. A research model was developed establishing that this impact takes place via the connection of privacy concerns with the theories of trust and risk, the theory of planned behaviour and the technology acceptance model. The empirical study was based on an online survey that allowed data collection on a sample of 900 individuals. The results confirmed the acceptance of all proposed hypotheses and the overall validation of the research model. Implications and further research suggestions are presented.
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Privacy, E-commerce, Purchase Behaviour